Hideaway Beach Resort & Spa

Dear Andre, Thank you very much for taking the time to share your feedback following your family stay at Hideaway Beach Resort & Spa. We’re delighted to hear that you found our resort to be a perfect fit for families, and that the Kids' Club team went above and beyond to make your children feel happy and cared for. Creating a joyful and welcoming environment for our youngest guests is something we take great pride in. At the same time, we sincerely apologize for the experience you had with your villa host. Your feedback is very important, and we’re truly sorry that your concerns weren’t handled with the attention and care you deserved. This is not the level of service we aim to provide, and we will address this internally to ensure better consistency across all guest experiences. We’re grateful for your honesty, and it’s reassuring to know that aside from this issue, your family holiday was nearly perfect. We do hope to have the opportunity to welcome you back — with a flawless experience next time. Warm regards, Mrinall Sharrma Assistant Front Office Manager Hideaway Beach Resort & SPA, Maldives