Dimitra Beach Hotel & Suites

Dear Guests, Thank you for posting your comments regarding your stay with us. We appreciate much you highlight the beauty and the peacefulness of the hotel area and the welcoming and attentive nature of our team. However, we noted your concerns in reference to the late check out. We feel forry if the payment policy was not to your convenience, yet please be advised that this is applied in the majority of the Greek Hotels. Moreover, In order to accommodate our guests, we usually offer a room to take a shower of get prepared at no extra charge, in such cases. Alternatively, our guests may pay an extra fee to keep their room. Furthermore, we noted that your room didn't live up to your expectations. It is of great importance, to notify that all of our rooms, except the Junior Suites and the Family Sea View Suites, have been renovated this year. The Junior Suites were renovated in previous years and are in good condition and well-equipped. We truly regret for your feelings and for the unfortunate experience with the water, however allow us to clarify that the hotel is not responsible for the temporal water cut in the specific area. Lastly, we were pleased to read that you found our dishes tasteful. In regard to your comment about the frozen products, our Chefs will disagree with this, since they use the most qualitative and fresh products of the local market. Nevertheless, please rest assured that all of your inputs will be addressed to the Management for further consideration. We hope to have the pleasure of welcoming you back again in one of our renovated rooms. Sincerely, Dimitra Beach Hotel