Der Nordstrand ist ein Traum der Südstrand ist nciht so toll. Wir können es weiteremphelen aber nur am Nordstrand. Die Junior Suiten am Südstrand sind auch schon sehr abgewohnt. Service sehr unterschiedlich.
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Alter von Kindern: | 3 - 5 |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Urlauber |
| Bewertungen: | 9 |
Dear Urlauber, Thank you for taking the time to share your feedback with us. We are truly delighted that you enjoyed our beautiful North Beach, and it is wonderful to know it left such a memorable impression on your stay. We regret, however, that your experience on the South Beach and in the junior suites did not meet your expectations. Please accept our sincere apologies for any disappointment this caused. We continuously review our facilities and services, and your observations are very valuable in helping us improve. We are also sorry to hear that you found our service inconsistent. Providing warm, attentive, and reliable hospitality is at the heart of what we do, and we will reinforce training with our teams to ensure greater consistency across the resort. We hope to have the pleasure of welcoming you back in the future, where we can provide you with a more seamless and fully satisfying experience. Kind regards, Hiru Daryanani Hotel Manager
