Globales Bouganvilla

Dear Jan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to learn that certain aspects of your holiday did not fully meet your expectations. Regarding the all-inclusive package, the services included are detailed in the information provided by the tour operator and at the hotel. While a wide selection of food and beverages is included, some premium drinks, specialty cocktails, branded ice creams, and certain activities are available at an additional charge. We understand that this may not always align with every guest's expectations and appreciate your comments. We also regret that you found the food offering repetitive. Our culinary team strives to provide a varied selection throughout the week, including themed evenings and a range of options designed to cater to our international clientele. Your observations will be shared with the Food & Beverage team for review. As a large family resort, peak periods can occasionally result in waiting times at the buffet and bars, particularly during the busiest hours. Our teams work hard to serve all guests as efficiently as possible, and we appreciate your patience and understanding. With regard to the additional activities and merchandise available on site, these are optional services provided to enhance the entertainment offering for guests who wish to use them. We are sorry if their promotion affected your overall experience. Thank you once again for your comments. Guest feedback is important to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again in the future. Kind regards Globales Quality Manager