Barceló Teguise Beach - Adults only

Dear Heike, We would like to thank you for your preference in selecting our Barceló Teguise Beach hotel for your holidays in Lanzarote, as well as for taking the time to tell us about your recent experience among us. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also lament seeing the photographic evidence you have provided to support the information and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Management Department