Bandos Maldives

Dear Ana, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated the natural beauty of our tropical island and the lush greenery spread across the island. We take great pride in these features of our resort, and make every effort in preserving and maintaining the flourishing nature which makes Bandos so special. Our team is always available and more than happy to assist our guests throughout the stay with any requests and concerns to ensure guest satisfaction to the best of our ability. As a standard practice we always inquire from the guests at the end of the stay regarding their overall experience with us as we value their feedback and it is of great importance to us that our guests have an enjoyable stay. We truly appreciate your feedback regarding your check-out experience and we apologize that this aspect of your stay fell short of what you had hoped for. We would like to assure you that your comments have been shared with our management team for review whilst we persistently explore on ways we can enhance the overall guest experience. The All Inclusive meal plan includes selected activities, and a wide variety of selected food & beverages across designated outlets, while others not included in the meal plan can be availed at a discounted rate. Our All Inclusive package inclusions can be found on our website and is also explained during the time of check-in. We regret that the All Inclusive inclusions and our culinary offerings had not met your expectations, we would like to assure you that your comments have been shared with our management team for their review as we continually look into ways we can improve our offerings and dining experiences for our guests. Several of our room categories have already undergone recent renovations and upgrades, and we are currently in the process of revamping and enhancing the remaining ones as well. Ensuring our guests’ comfort is of utmost importance to us and we continuously invest in improvements such as these as a part of our ongoing commitment to enhance the overall stay experience for our valued guests. We are very grateful for receiving your honest feedback since it helps us to reflect and pinpoint which aspects we can improve. We wish you all the best in your future travels and would love an opportunity to restore your confidence in Bandos Maldives in the future. Best regards, Ismail Rasheed, General Manager