Atlantica Mikri Poli Kos

Dear Sir/Madam Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you appreciated the hotel's location by the sea, the spacious pool area, and the quality and variety of the food offered. At the same time, we’re truly sorry to hear about several aspects of your experience that did not meet your expectations. Regarding gluten-free options, we sincerely apologize for the limited breakfast selection. While we aim to provide for dietary needs with clearly labeled food items, we regret that the gluten-free offerings did not meet your expectations.Perhaps if you had contacted us directly on site ,we could have introduced you to our chef who would of guided you around the restaurant or even prepared something specific for your dietry needs. We also take note of your observations about the sunbeds and the early reservations, as well as the limited access to the soccer field. We regret if you felt that TUI services were not prioritized during your stay. While we host guests from various tour operators, our goal is always to provide a consistently high level of service to everyone, regardless of their booking channel. Thank you again for your honest feedback,it plays a vital role in helping us improve. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Kind regards Guest relations team