Mehr Schein als Sein. Die Anlage und die Zimmern benötigen mehr Pflege. Unser Zimmer war NICHT sauber (auf der Toilettenbrille waren noch Fäkalien vom Vorgänger). Bis man am Buffet ein einigermaßen sauberes Glas erwischt hat, hatte man schon locker 5-10 Gläser in der Hand. Das Personal war super freundlich.
- ZimmergrößeSehr gut
- SchlafqualitätEher gut
- SauberkeitSehr schlecht
Bett und Kissen waren Ok. Leider nur eine Decke. Grösse des Zimmers war auch Ok. Überall cm dicke Staubschichten die schon geklebt haben (Wasserkocher, Föhn, etc.). Die Dusche hat immer alles Überschwemmt. Viel Schimmel in den Fugen. Allgemein sehr ungepflegt und verpfuschte Handwerkliche Arbeiten. Die Handtücher rochen alle Muffig.
- EssensauswahlSehr gut
- GeschmackSehr gut
Ambiente beim Essen
- Shorts & T-Shirt
Es riecht oft vor allem beim Frühstück nach Gulli. Der Speiseraum ist nicht Klimatisiert. Die Gläser am Buffet alle durchweg dreckig (Lippenstiftreste, altes Essen haftete teilweise an den Gläsern, schmiere am Glasboden). Wie die Sauberkeit in der Küche ist will ich gar nicht wissen, aber das Essen war Top! Draußen an der Poolbar werden die Cups per Hand gewaschen mit einem Schwamm der ursprünglich mal grün und Löcher war, der besagte Schwamm war schwarz und löchrig, richtig ekelhaft.
- DeutschkenntnisseSchlecht
Bester Service
- Rezeption
- Bar, Disco & Restaurant
- Gästebetreuung
Sehr freundlich. Hilfe wurde versucht anzubieten, jedoch absolut nicht zufriedenstellend für das sauberkeitsproblem.
Dear Claudia, Thank you for taking the time to share your feedback. We are genuinely sorry that your stay did not meet your personal expectations. However, we feel it is important to clarify several points regarding your experience. From the very first day of your stay, every concern you raised was addressed immediately. Following your comments, our Executive Housekeeper personally returned to your room and arranged an additional thorough cleaning. Furthermore, in our sincere effort to ensure your complete satisfaction, we offered you two alternative rooms, both of which you personally inspected but decided not to accept. During our meeting, you expressed your appreciation for the efforts and professionalism of our team. Your main request was a refund for the first night's stay. We explained that this was unfortunately not possible, as the accommodation provided matched your reservation and every concern raised during your stay had been addressed promptly. Nevertheless, as a gesture of goodwill, we offered you complimentary beach sunbeds as well as a complimentary dinner at our Paron Restaurant, with a total value exceeding the cost of your first night's accommodation. You chose not to accept this offer. Regarding the occasional odour you mentioned, we would like to clarify that, on rare occasions and depending on the wind direction, a natural smell may be carried from the nearby salt lakes located approximately 500 metres from our hotel. This is a natural environmental phenomenon and is not related to the hotel's cleanliness or hygiene standards. We also respectfully disagree with the impression given regarding the cleanliness of our property. Our Housekeeping and Food & Beverage teams follow strict cleaning and hygiene procedures every day. Every concern you raised, including very minor observations, was investigated immediately and handled with the utmost attention, as our priority has always been to ensure your comfort and satisfaction. While we fully respect your opinion, we are confident that our team did everything possible throughout your stay to resolve every issue promptly and professionally. We thank you once again for your feedback and wish you all the best. Kind regards, The ananea Kos Team
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