Amwaj Rotana Jumeirah Beach Residence

Dear Alexander, Thank you for choosing to stay with us and for taking the time to share your review of Amwaj Rotana. We were glad to see that we have met your expectations in other aspects of our facilities and services. However, we must apologize if the first room given to you fell short of what is expected and should be delivered. Please be assured that we already have taken the necessary steps to ensure this does not repeat itself. We highly appreciate your feedback and know that we are always looking for ways on how to enhance our services, and the points you shared are an invaluable part of that process. Once again, we apologize and we hope to have the pleasure of welcoming you again to our hotel soon. Regards, Hossam Kamal, General Manager