Zeus Eleva Mirabello Bay

Dear Roland Thank you sincerely for taking the time to share your thoughts regarding your recent stay with us. While we are pleased to know ,that you enjoyed certain aspects of your holiday, especially the rich variety and selection offered at our buffet, we are truly saddened to read, that your overall experience ,did not fully reflect the high standards and level of hospitality ,you were expecting from our resort. Please allow us to express our genuine apologies, for the disappointment you experienced, regarding the service flow and the waiting times at the bars. We completely understand, how important comfort, efficiency, and attentive service are in creating a relaxing and enjoyable holiday atmosphere, and we deeply regret that these elements ,affected your overall impression. At Zeus Eleva Mirabello Bay, hospitality is not simply a service for us , it is a philosophy built on warmth, care, passion, and the desire to create , unforgettable memories for every single guest. For this reason, reading that we did not fully succeed in meeting your expectations, is something we take very seriously and very personally. At the same time, we truly appreciate your honest feedback, as comments like yours, help us identify the areas where improvement and greater attention are needed. Our entire team, continuously works with dedication and passion, to enhance the guest experience and elevate every aspect of the resort experience. We sincerely hope, that despite your disappointment, you were still able to enjoy moments of relaxation, the beauty of Crete, and the unique atmosphere surrounding our resort. It would be our genuine pleasure , to have the opportunity, to welcome you again in the future and provide you with the seamless, warm, and truly memorable hospitality experience that we aspire to deliver every day. Warmest regards, Pitsikaki Olga Operations Manager