Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana. First of all we would like to thank you for the comments that you have left. It was very kind of you to have taken the time to write us, we really appreciate it. We are glad you have highlighted our good gastronomy and animation programs. We deeply regret that you were prevented from a memorable stay due to the inconvenience that you mentioned. At Vista Sol Punta Cana, we value all of our guests and any feedback that is provided. For us, all opinions of our guests are valid and heard, welfare and satisfaction of our guests is of utmost importance for us. It is important to mention that there is clear information in different areas of the hotel (Front Desk, lobby, welcome brochure, and room) about the safety deposit box Service: 10U $ entire stay 60$ in case you loss the key. The internal rules of our property, like the rest of establishments reported that any object outside of the safe is not the responsibility of the establishment in case of disappearance. In addition, the security of our clients is of utmost importance to us; we make consistent efforts to guarantee to our clients a safe atmosphere and all our staff members must overcome a rigorous selection process before being accepted in our company. Our hotel has a standard operating procedure for assuring the security of our clients; it allows us to control and monitor all entrances to guests’ rooms and it also includes a thorough method of inspection of employees that are coming in and out of the resort. Guests & staff areas are monitored 24/7. As a company focused on service, we continue working hard day by day for the optimization and improvement. We hope to have you with us again. Sincerely, Macarena Peña Guest Service