Utopia Beach Club

Dear Sandra, Thank you for taking the time to share your experience at our hotel on TripAdvisor. We are glad to hear that you enjoyed the beautiful beach and the effort put into making it a pleasant place for our guests. We also appreciate your positive comments about our gardens and rooms. We are sorry to hear that your experience with our service did not meet your expectations. At our hotel, we strive to create a comfortable and enjoyable stay for each of our guests, regardless of their nationality. We apologize if there was any misunderstanding about self-service for drinks during meals. Our philosophy is to offer a variety of cuisines and options in our restaurants, including themed nights, but we apologize if this was not communicated clearly. Regarding the quality of drinks, we take all feedback seriously and will address this with our team to ensure consistency in taste and standards. Additionally, please know that we prioritize the cleanliness of all areas in our hotel, including the pools. We are pleased to hear that you appreciated having a designated spot on the beach without having to rush in the morning. However, we regret if you were disappointed by the limited food options available on the beach. Your feedback is valuable as we constantly strive to improve and make changes based on guest preferences. Once again, thank you for sharing your thoughts with us. We hope you will consider visiting us again so we can exceed your expectations.