U Sathorn Bangkok

Dear Rene, Thank you very much for taking the time to share your honest and detailed feedback. We are pleased to know that you appreciated the beauty and peaceful atmosphere of the resort, our breakfast, the dedication of our staff, and our location. At the same time, we sincerely apologize for the condition of the facilities that you experienced during your stay. Your comments regarding the cleanliness of the floors, stained furniture, damaged pool tiles, and the condition of the grout are deeply concerning and clearly not in line with the five-star experience we aim to deliver. We fully understand your disappointment, especially when these details affected your family’s comfort. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate attention. In addition, we would like to inform you that a refurbishment of our guest rooms and public areas is scheduled to commence this coming April. This comprehensive improvement plan is designed to address exactly the issues you have highlighted, and your feedback further reinforces the importance of these upgrades. We truly value your comments, as they help us improve, and we hope you will give us the opportunity to welcome you back in the future to experience the refreshed resort and the standards we are committed to upholding. Warm regards, Suchitra Sirirak General Manager