Wäre eigentlich ein schönes Hotel allerdings ist die Geschwindigkeit in der gemeldete Mängel behoben werden etwas langsam. Z.b Klimaanlage ausgefallen dauerte 1 Tag /Nacht bis behoben. Hozel entspricht keinem 4 Sterne Standard meiner Meinung nach
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im April 2025 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Gallus |
| Alter: | 41-45 |
| Bewertungen: | 1 |
Hallo, Thank you for taking the time to share your recent experience at the resort. We are truly sorry for any maintenance issues you faced during your stay, and we understand the impact they had on your experience. Please accept our apologies for any inconvenience caused. I would like to reassure you that this does not reflect our usual standards. I have personally addressed your feedback with both the Housekeeping and Maintenance teams to ensure quicker resolution of any future issues. As per our procedures, rooms are thoroughly checked by our teams before guest arrival; however, we acknowledge that some technical issues can occur unexpectedly, which are beyond our control. Your constructive comments have been shared with the relevant teams for further improvement and training. We truly hope to have the opportunity to welcome you back for a more enjoyable and seamless experience. Best, Alessandro Schenone General Manager
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