Das Hotel ist sauber, ansprechend und wirkt ein wenig unpersönlich. Je nach Mitarbeiter*in bekommt man den Eindruck willkommen zu sein oder auch nicht.
Dear Valued Guest, Thank you for choosing Sofianna Resort & Spa for your holiday & for taking the time to share your feedback. We are pleased to hear that you found our hotel clean and attractive. However, we are sorry to learn that your experience felt somewhat impersonal. Providing a warm and welcoming atmosphere for all our guests is very important to us, and we regret that this was not consistently reflected during your stay. Your comments regarding the varying interactions with our team members have been noted and will be shared with the relevant departments as we continuously strive to improve the guest experience and ensure a consistently friendly and attentive service. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations. Warm regards, The Management
