Aus DeutschlandBei der Begrüßung war die Rezeptionistin total unmotiviert. Die Zimmer und das Mobilar waren aus den 70er Jahren und eine absolute Katastrophe! Das Bad war unter Wasser und es gab Kakerlaken auf dem Zimmer. Nie wieder!
- ZimmergrößeSchlecht
- SchlafqualitätSehr schlecht
- SauberkeitSehr schlecht
- GeschmackSehr schlecht
- DeutschkenntnisseEher schlecht
Bester Service
- Nirgends
Unerwartete Kosten
- Nein, keine unerwarteten Kosten.
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Rosi |
| Alter: | 46-50 |
| Bewertungen: | 62 |
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. We are particularly concerned to hear about the condition of the room, the cleanliness, and the unpleasant experience with insects. This is certainly not the standard we strive to provide. We will immediately address these matters with our housekeeping and maintenance teams to ensure that such situations are handled properly and do not occur in the future. We are also sorry to hear that the welcome you received at the front desk did not meet your expectations. We aim to make every guest feel welcomed and valued, and we will review the situation to ensure better service in the future. We regret that your experience was so disappointing and we truly hope you might give us the opportunity to provide you with a much more comfortable stay in the future. Your feedback is extremely important to us as we continuously work to improve our services and facilities. Warm regards, The Silver Beach Management Team
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