Royal Central Hotel and Resort The Palm

Dear Guest, I want to express my sincere apologies for the inconvenience you experienced during your recent stay at our hotel. Your feedback regarding the cleanliness of your room and the availability of loungers and umbrellas by the sea is deeply concerning to us. Please rest assured that we take such feedback seriously, and we are already taking steps to address these issues. Our housekeeping team is conducting a thorough inspection of all rooms to ensure they meet our high standards of cleanliness. Additionally, we are evaluating our amenities to ensure that there are sufficient loungers and umbrellas available for all guests. Your satisfaction is our top priority, and we are committed to providing you with the exceptional experience you deserve. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Yours truly, Zhazgul Zhanibekova Assistant Front Office Manager