Rohanou Beach Resort

Dear Our Valuable Guest, Nice greetings from Rohanou Beach Resort & Ecolodge, With reference to your complaint kindly finds our comments:-  For meals on the terrace by the sea accounted for extra fees, which I feel as an absolute restriction. Extra costs too, if you only wanted a cappuccino. As for what you mentioned about the relocation of the main restaurant. It has never happened that the guest determines the place where the food is to be served, except (room service) that an additional service is sent directly to the guest's room or (ALA CARTE restaurant) it is optional in return for an additional payment (with extra charge according to the menu). Allow me to confirm to your sovereignty that the choice of the place of the restaurant (the place where the food is provided & served) is a genuine right of the hotel and not a forced place. It should be where the management of the hotel takes into all agreed standards. Also, according to the available facilities and at the same time look for how to achieve the desired profit. Regarding our restaurant overlooking the beach, its ALA CARTE restaurant for our entire guest that they can use the restaurant in the breakfast with Supplement 02 Euro per person (including Fresh Juice.), The Lunch with Supplement 03 Euro and the Dinner with supplement 04 Euro, (Including Glass of Wine.) Did you agree with that Rohanou Management giving a very good privileges to our guest (ESPECIALLY) for TUI & FTI guests who have the privilege to enjoy their breakfast at all the restaurants Whatever Buffet (or ALA CARTE at the Rohanou Terrace Restaurant) without any extra charge during all their stay. Regarding what was said about paying extra if you asked for cappuccino, sorry, this does not happen at all because it is included in the All Inclusive with no extra charge.  You should be very careful if you need medical help. The hotel itself does not have a hotel doctor and therefore cooperates with the private hospital Pyramids Hospital, which demand astronomical prices from tourists, We inform you that what we did was as an aid and we were not obliged or required to treat you but due to the poor state of health in which you were. While the c obliged t must be made by the esteemed company that you have made your booking through, and which has not even assisted us. As for cooperation with Pyramids Hospital, it is very natural to not have a resident doctor and to quickly save some cases that should not be delayed in dealing with them, which need comprehensive health care and not only for some first aids. In addition, you have been taken to the hospital on the basis of a telephone call made with the representative of the company who was booked for you through which was informed by the hotel receptionist that you should be taken to the hospital to follow up on your health. He asked to take you to the nearest hospital, and immediately we met his request because of your health care and the willingness to speed up and avoid delays to avoid any complications.. As for the prices of the hospital in particular management of the hospital and we have no intervention to modify them, but we assure you that it is the same prices fixed and recognized in all its branches in El Quseir, Safaga and Hurghada.  We were allowed to choose, on which 3 days, our room is cleaned. (We have never experienced that). Kindly be informed that this is just an invitation to the clients to join us in preserving the environment through their support and participation with us in our program as part of Rohanou Beach Resort's Land Sustainability Program. But, it is an optional offer to participate in the program and guests are not obliged to participate Normal is the daily cleanliness of all the rooms during the day which is exactly what happens but it seems that our distinguished guest did not fully understand the purpose of the program that asked to participate in it.  The food in the restaurant was horrible. It has also noticed the inflow of guests (the restaurant used fewer and fewer guests who were content with the breakfast.) The food was very monotonous,. It is very natural to have such a small number of guests in the main restaurant because the vast majority of our guests have gone to experience the new on the Rohanou Terrace Restaurant overlooking the beach. As for simply chopping chickens, this often happens when chicken shawarma is processed. Regarding foods: we do have theme night’s different buffets changing every 10 days. Regarding the cold foods: we do have life cooking food in front of our esteemed guest. We tried hard to satisfy the respectable guests and try to compensate them but, the guest does not find it sufficient. - During this period we had 45 rooms (93 pax) were staying at our resort and as far as our knowledge we haven’t received any comments or records if there were any repeated complaints concerning certain items. Our entire loyal Guest is welcome to Rohanou to enjoy all Hotel facilities. We are looking for our loyal guest who can support and encourage us in the devolvement our Rohanou Hotel with good choice of restaurants and other Facilities. Thanks in advance for your understanding & your usual support & co-operation Should you require any further assistance we'll be delighted to contact us. Please, accept our best regards Hotel Management