Rodos Palace Hotel

Dear Ceca, Thank you for taking the time to share your impressions of your stay with us. We are concerned to hear that your experience fell short of expectations, particularly with regard to room condition, cleanliness, and the functionality of amenities. Your comments regarding the state of the air conditioning, the comfort of the beds, and the overall atmosphere within the hotel have been noted. We understand the importance of comfort and well-maintained facilities when traveling, and regret that you did not feel at ease during your visit. Your detailed observations about the dining areas, including the cleanliness of dishware and the quality and variety of food and beverages, are particularly important. Guest feedback related to service, responsiveness to concerns, and the overall maintenance of public spaces is valuable as we continue to review our processes and standards across all hotel departments. It is positive to see that you appreciated the location and the proximity to the beach and shopping areas. Nevertheless, we recognize that this did not outweigh the other challenges you encountered, and we genuinely regret that we did not meet your expectations in other aspects of your stay. Your comments will be shared with the relevant teams to assist in our efforts to improve the experience for future guests. Thank you again for bringing these matters to our attention. With sincere regards Rodos Palace Management Team