Riviera Spa Resort - Adults Only

Lieber Margarita Thank you for taking the time during your vacation to share such detailed observations about your stay with us. We are truly grateful for your passion, honesty, and the effort invested in providing this valuable feedback. At the outset, we are genuinely saddened to learn that you requested a room change twice during your stay, particularly as room change requests account for less than 1% of our arrivals and are usually related to upgrades rather than concerns. Please accept our sincere apologies for the inconvenience caused. We are very pleased to hear your positive comments regarding Godwin and Mateshwari at the Lobby Bar. We will gladly pass on your appreciation for their consistently friendly, efficient, and attentive service. Recognition such as yours is always highly motivating for our team and reflects the dedication we strive to deliver to every guest. At the same time, we were surprised to read your remarks concerning unfriendly staff, as this differs greatly from the vast majority of feedback we receive. Nevertheless, we take your comments seriously, and we will certainly investigate the cause of this unusual experience and take any necessary corrective action. We also highly value your wider observations regarding your stay. Your feedback has been carefully noted and shared with the relevant departments as part of our ongoing commitment to continuously review and enhance the overall guest experience. We would also like to mention that the accommodation has recently undergone refurbishment works. Nevertheless, we fully understand that guest expectations continue to evolve, and we will certainly look deeper into how we can further improve and enhance the overall product and facilities offered at the hotel. With regard to our hotel concept, we place strong emphasis on wellbeing, balance, and creating a sustainable holiday experience. For this reason, we offer a variety of complimentary activities such as Yoga, Tai Chi, and Pilates. These sessions are designed to encourage relaxation, physical wellbeing, and mindfulness during our guests’ stay, regardless of experience level. In addition, our guided walks allow guests to explore the surrounding natural environment and fully appreciate our unique coastal setting. In line with our environmental policy, bottled water is not provided in guest rooms. Instead, complimentary water dispensers are available on every floor, ensuring convenient and sustainable access to unlimited fresh drinking water throughout the day. This initiative significantly reduces single-use plastic consumption while still maintaining easy and practical access to hydration for all guests. Many guests particularly appreciate the hotel’s exceptional seaside location. Situated directly by the pier, the hotel offers easy access to nearby coastal walks, boat departures, and stunning panoramic views of the sea and surrounding islands. Our close proximity to Malta’s top attractions, including the magical island of Gozo — with the shuttle ferry only a 15-minute walk from the hotel — as well as Comino, with ferries departing just steps away from the property, remains one of the defining highlights of the guest experience. We also trust that you enjoyed our daily live entertainment together with the wide culinary variety available throughout the resort, including the extensive themed dinner buffet at Mirasol Restaurant, our Lebanese specialty restaurant Byblos, Osteria Tropea for Italian dining, and Bay Room, our Maltese specialty fine dining experience. We truly treasure your observations and assure you that all recommendations and comments will be treated objectively and constructively as we continue striving to improve our services. Kind regards, Mickel van Gurchom Guest Relations Manager