Radisson Hotel Blu Daugava Riga

Dear Harald, Thank you for choosing our hotel and sharing your experience with us. It is a pleasure to hear that you enjoyed the convenient location of the hotel and our plentiful breakfast buffet in Panorama restaurant. I would like to apologize for your troubled sleep caused by high room temperature. I would like to inform you that our hotel is connected to the city’s central heating system and we cannot adjust the temperature manually. At the same time air conditioning turns off automatically once the central heating is on. Unfortunately, due to 2015 pretty warm autumn the temperature in some rooms may be a bit too high. Also, I have contacted my dearest colleagues from the reception. The Guest Service Representative, who has promised you to deal with heating issue, is not working today. I will definitely follow up with him / the Front Office team on this matter to remind how important is to deliver the promises and extra service value to our guests. Additionally, I am sorry to hear that your room seemed a bit outdated to you. I have to admit that some of our rooms need to be refurbished and, in fact, we are starting partial renovation process in the end of this year; renovation phase two to take place in 2016. As for the size of the room and bathroom - our hotel features a lot of different categories and sizes of rooms, and I am absolutely sure that we will be able to find the most suitable accommodation with balanced temperature level next time your travel plans bring you back to Riga and, hopefully, to Radisson Blu Daugava Hotel. Best regards, Mika Virtanen General Manager