Princess Andriana Resort & Spa

Dear Christian, Thank you for taking the time to share your feedback with us. We are happy to know that your room met your expectations in both quality and cleanliness. Also thank you for your kind comments regarding the friendliness of our Front desk staff members. However, we are very sorry to read that your stay in our resort was not as enjoyable as expected and although we do not necessarily agree with all points raised we would still like to offer our apology for any inconvenience caused. With regards to the food, we are sorry that you did not enjoyed it as you wished, but food taste is also a matter of preference. In our hotel we try to cover all taste preferences in the best way possible. However, we have shared your concern regarding the food with our Executive Chef, since there is always space for improvement. Certainly, our guests’ feedback consists of the primary mean to highlight these areas of improvement. As far as the service and animation program is concerned, we are surprised that you were not satisfied with them, since we do take pride in providing high quality service and entertainment, which can be proven by numerous positive reviews. It would have definitely been more helpful, if you had shared your feedback & concerns with us while in resort. Our Guest Relations team would have been pleased to meet you and to make your stay better in any way possible. I hope that we have the opportunity to restore your faith in our hotel in the future. Kind regards, Princess Andriana Resort and Spa