Pentahotel Brussels City Centre

Dear Franz, We are grateful for your feedback. We are sorry to hear that certain aspects of your stay at Pentahotel Brussels City Centre did not meet your expectations. We understand the importance of value for money and strive to provide services and amenities that justify our pricing. Regarding the in-room amenities, our minibars are indeed intended to be used as personal fridges for our guests' convenience. Moreover, we want to ensure that our guests have access to reliable internet service; thus, it is surprising to hear about your experience as we offer speedy and stable Wi-Fi connection in every room. Finally, it is regrettable that the printer was not functioning during your visit, and we can understand the inconvenience this may have caused. We hope you were able to appreciate our prime location on Avenue Louise, close to the city’s bars, restaurants, and public transportation, making it an ideal spot for shopping or enjoying the nightlife Brussels has to offer. We would love to welcome you back on a future occasion to provide a stay that better meets your expectations. Kind regards, Menno de Richemont, Regional Director Belgium