Pentahotel Brussels City Centre

Dear Angela, We are grateful for your feedback. We are delighted that you found our staff friendly and enjoyed the design of our lobby and entrance area. Our team strives to create a warm and welcoming atmosphere right from the moment our guests step in. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that our parking fee came as a surprise and we apologize for any inconvenience this may have caused. Our location on Avenue Louise does mean that parking is at a premium, and while we do not own the parking facility, we aim to provide the most convenient options for our guests. Additionally, we regret to hear about the condition of the hallway to your room. Our hotel takes pride in rigorous maintenance and cleanliness standards; we will certainly look into this and ensure our high standards are upheld throughout all areas. Finally, it is great to hear that our breakfast buffet met your satisfaction, offering a good start to your day. We take pride in providing a range of delicious options to suit all our guests' tastes. We hope to have the opportunity to welcome you again and provide a stay that truly meets all your expectations. Kind regards, Menno de Richemont, Regional Director Belgium