Mythos Palace Resort & Spa

Dear Mr. Michael, thank you for taking the time to review our hotel. It saddens us to read that you are disappointed from service provided by the reception staff. The day of your departure 09/07 afternoon between 16:25-16:40 where three buses for departure from our hotel, one of them was from Schauinsland. The bus driver (with t-shirt written on it the Schauinsland) came at the reception with his departure list and was looking for you but we couldn't find you. One of the receptionist went at the entrance and asked also the other drivers in case of mistake (all the drivers have name list) but without result. Meantime the bus driver waited. The reception staff called the Spa center where before you where for shower but you were not even there. After 15' the bus driver said i have to leave because it will be late at the other hotels and finally at the airport. As all the cases that the bus drivers don't find the guests ask from the reception staff to sign and write on the list the departure time that the bus leaves( at your case it was 16:55). At 17:05 you came at the reception and you were looking for the bus and started blame the reception staff. However the receptionist called the rep (Maria) to inform the bus driver. She immediately called back and informed that the bus left the Kavros area and was on the way to Chania airport. Then you asked for a taxi to reach the airport, and after 10' you left. Also you asked from the reception to give you a written confirmation that the bus left without you, that is something that we don't do for nobody. We hope to have the opportunity to welcome back and ''re-view'' the hotel and specially the service provided from the staff Best regards Aggeliki Maniati Front Office Manager.