Kassandra Palace Seaside Resort

Dear OlliMolli, Thank you for choosing Kassandra Palace Seaside Resort and for taking the time to share your experience with us. We are glad to hear that you found the hotel nice, clean, and quiet, and that you enjoyed the beautiful location and surroundings. It is with great joy to read that overall you were satisfied with your stay. However, we sincerely apologize for the inconvenience you experienced upon arrival, especially with the late check-in procedure and lack of immediate assistance. Please rest assured that this is not the usual standard of service we strive to provide at our 5-star resort. Your feedback regarding language barriers and check-in arrangements is very important to us, and I will personally share it with the relevant teams to improve our guest experience. Regarding transportation, we appreciate your understanding about the transfer and will continue working closely with our partners to enhance this service. We truly appreciate your valuable feedback as it helps us ameliorate ourselves and provide better service for future guests. Please feel free to contact us directly at reservations@kassandra-palace.gr if you plan to visit again. It would be our pleasure to welcome you back and ensure a smoother experience. Kind regards, Despina Kaliva Front Operations Manager