Frühstück zu einseitig, sehr laut, teilweise für 4 Sterne nicht sauber, zuwenig Angebote abends im Hotel, Essen zu wenig Auswahlmöglichkeiten
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
Infos zur Reise | |
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Verreist als: | Familie |
Dauer: | 2 Wochen im September 2023 |
Reisegrund: | Stadt |
Infos zum Bewerter | |
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Vorname: | Gabi |
Alter: | 51-55 |
Bewertungen: | 1 |
Thank you so much for your review. I apologize for any inconvenience you experienced during your stay. We appreciate your feedback, as it helps us improve our services. Regarding breakfast, we are sorry to hear that it was not to your satisfaction. We will take your comments into account to provide a more varied breakfast experience in the future. We are also concerned about the noise level you mentioned. Please accept our apologies for any disturbances you encountered. We will look into ways to minimize noise and create a quieter environment for our guests. Cleanliness is a top priority for us, and we are disappointed to learn that it did not meet your expectations. We will review our cleaning procedures to ensure a higher standard of cleanliness in all areas of the hotel. In terms of evening offerings, we will consider expanding our options to provide more choices for our guests. Your feedback is valuable to us, and we hope you will give us another opportunity to exceed your expectations during a future visit. Thank you for bringing these issues to our attention. Hoping to see you soon. Ciao from Roma. Stefano Guest Relation & Club Manager