Beschreibung im Internet ist schöner als die Realität, hat definitiv keine 4 Sterne, Servicepersonal unfreundlich, Pool bei 26° geschlossen, Whirlpool ist innen und auch nicht geöffnet, Terrasse ist ohne Getränkeservice
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
Dear Maja, I am writing to you with reference to your review and I thank you for your feedback regarding your recent at H10 Roma Città. About the hydromassage, I would like to inform you that it is a small beauty center where you can do some beauty treatments that have always to be reserved in advance, it is not a spa, unfortunately, we are making some structural works so it was not accessible during your stay. We apologize for that. We apologize for any negative interaction you had with the staff, we strive to provide friendly and welcoming service, and we regret that this was not the case during your visit. Can you give us more information about it? Regarding the swimming pool, we would like to clarify that it is a seasonal outdoor swimming pool usually open from June to September and this is specified also on the web pages. However, we opened the pool today. It would be great if you could visit us again in the summer season! Hoping to have the chance to make you change your mind, we remain with kind regards, H10 Guest Service
