Hilton Salalah Resort

Dear Harold, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your experience did not meet your expectations associated with the Hilton name and a 5-star standard. We truly regret the points you mentioned, including the food temperature, cleanliness issues, and missing services such as a filled minibar and afternoon snacks within the all-inclusive concept. These details are indeed important and make a real difference in delivering a high-quality stay. Please be assured that your comments have been shared with concerned department so they can be carefully reviewed. Guest feedback like yours is extremely valuable to us, as it helps identify areas where we need to improve. We sincerely apologize for the disappointment caused and hope we may have the opportunity to welcome you again in the future to provide a much better and more satisfying experience. Kind Regards, Hilton Salalah Resort Team