Hilton Salalah Resort

Dear Helmut, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay at our hotel in Salalah did not meet your expectations, especially given your extensive travel experience and previous stays with Hilton. While we are glad to know that you found the rooms and grounds clean and appreciated the helpfulness of our staff, we sincerely regret the disappointment caused by the condition of the facilities, the closed and defective recreational areas, the pool temperature, and aspects of the food and beverage offering. Your comments regarding the All Inclusive Plus package and overall value are also noted with concern. Please be assured that your feedback has been shared with concerned departments, as it highlights areas that require immediate attention and improvement. Thank you once again for your feedback. It is through comments like yours that we are able to identify areas for improvement. We hope to have the opportunity to welcome you back and to deliver the exceptional experience that all our guests deserve. Kind Regards, Hilton Salalah Resort Team