Helea Lifestyle Beach Resort

Dear Tom, I am glad to hear that you appreciated the friendliness of my team and the variety of our buffet. At the same time, I respectfully disagree with several of the points raised in your review. I would like to highlight that over 90% of our guests leave very positive feedback, with many returning year after year to enjoy our services, facilities, and prime beachfront location. I personally invest time in ensuring that our hotel maintains the highest level of comfort and quality for every visitor. I would also like to note that following your stay, you requested a refund without providing a specific reason. When that request could not be granted, your review appeared shortly afterward. While I respect every opinion, I feel your comments do not fully reflect the experience enjoyed by the vast majority of our guests or the dedication of my team. I witness firsthand how more than 500 hardworking staff members strive every day to ensure each guest has a great stay, and giving a score of 1 across the board does not accurately represent their effort and commitment. We would like to welcome you back if you decide to return, so we can provide the experience that may differ from your current rating. If you choose not to, we wish you safe travels and all the best. Kind regards, Angela Simonovic Guest Service Manager