Helea Lifestyle Beach Resort

Dear Ms. Nikola, Thank you for taking the time to share your impressions following your recent stay with us. We were genuinely surprised to read your comments, as no concerns were brought to our attention during your time at the property. Our team is always available and committed to assisting guests on-site, and we strongly encourage open communication so that any issues can be addressed promptly and efficiently. Receiving such feedback publicly after the stay, without the opportunity to resolve matters directly, is unfortunate. We place great importance on guest satisfaction, and immediate feedback allows us to act quickly to ensure a comfortable and enjoyable experience for all our visitors. Nonetheless, your observations regarding service, cleanliness, and facilities have been carefully noted and will be reviewed internally with the appropriate departments. Continuous improvement is a key focus for us, and guest feedback plays an important role in that process. We appreciate your comments and hope to have the chance to welcome you again under more favorable circumstances. Warm regards, Angela Simonovic Guest Service Manager