Grecotel LUXME Kos

Dear guest, We would like to thank you for choosing Grecotel Kos Imperial on your summer holidays as well as for taking the time to share an online review of your experience with us. Firstly, here in Grecotel, we make every effort in order to meet our guests’ requests through our genuine and warm hospitality. Based on your low rating, it is obvious that our services did not live up to your expectations which leaves us quite saddened. Regarding the bungalow, allow us to say that you were given the room you had already booked through your agency. Nevertheless, we do offer our guests the chance for an upgrade when requested. Although, thank you staring theses with us. Rest assured, that it will be forwarded to our colleagues as we take your constructive feedback into great consideration in order to ameliorate our overall services. Once more, thank you for staying in our resort. We hope that you will give us the opportunity to welcoming you again in our hotel in order to experience the improvements based on your valuable remarks. Best regards, The Management of Grecotel Kos Imperial