Personal an der Rezeption sollte freundlicher sein, und auch persönlicher. Das Personal beim Frühstück: drei mal geführstückt, zwei mal das falsche Getränk bekommen. Ansonsten isr das Hotel perfekt. 5 Sterne müssen das halten, was sie versprechen. Das nächste Mal fahren wie vielleicht ins Monte Mulini. Mit freundlichen Grüßen Schury Manfred
Beliebte Aktivitäten
- Sonstiges
Dear Mr. Manfred, Thank you very much for taking the time to share your experience at Grand Park Hotel Rovinj. Please accept our sincere apologies that your experience did not fully reflect the level of service you expected, and that we strive to provide. We are truly sorry to hear that our reception team did not feel as warm and personal as it should, and that during breakfast you received the wrong beverage on two occasions. These details matter, especially in a five-star environment, and we understand your disappointment. At the same time, we genuinely appreciate your kind words about the hotel itself and your recognition that it is otherwise “perfect.” It means a great deal to us. However, you are absolutely right, a five-star hotel must consistently deliver on its promise, not only through facilities but through attentive, personalized service at every interaction. Please rest assured that we are addressing your feedback internally with both our front office and breakfast teams. Your comments help us improve, and we take them seriously. We truly hope you will give us another opportunity to welcome you back and provide the seamless, thoughtful experience you deserve. We would be honored to host you again and restore your full confidence in us. With kind regards, Guest Relations Management
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