Grand Palladium Select Bávaro Resort & Spa

Dear Ms. Claudia, We truly lament to hear about the situations described. Please receive our apologies if we did not performing as our usual level of standard of services during your stay. Our objective is not only to fulfill, but also surpass our guests’ expectations. Therefore, we put our greatest interest into your opinion since we understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence. Be assured that we will never cease in our efforts to constantly improve the quality of services provided. Sincerely, Y. Eloy Social Media Manager