Grand Millennium Al Wahda Abu Dhabi

Dear Samuel, Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and that we did not meet your expectations during your stay. We apologize for the shortcomings you encountered, from the condition of the room to the amenities provided and the service interaction with some of our team members. Please be assured that this is not reflective of the high standards we aim to deliver. Your comments regarding the room condition, amenities, cleanliness of the windows, and staff attitude have been noted and shared with the respective department heads for immediate review and corrective action. We understand your concern about our 5-star standards, and your feedback serves as a valuable reminder of the areas where we must improve to align with the expectations of our valued guests. We truly appreciate your honesty and hope you may allow us the opportunity to welcome you again in the future, where we are committed to providing you with a much-improved and memorable experience. Warm regards, Grand Millennium Al Wahda Hotel Management