Fort Arabesque Resort, Spa & Villas

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate both your positive remarks and your constructive comments. We are delighted to read that you enjoyed the beauty of our beach, house reef, and the spaciousness of your family room, as well as our landscaped gardens. Your kind words about these aspects mean a lot to us, especially knowing that the reef was among the best you have experienced in Egypt. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. Regarding the sun loungers, please allow us to clarify that the reservation service is an optional convenience offered to guests who prefer to secure their preferred spot in advance, particularly during peak periods such as school holidays. However, we understand your concern and will review this arrangement to ensure a more comfortable experience for all guests. We are also sorry to hear about the service delays in the main restaurant. This is certainly not the level of service we strive to provide. Your feedback has been shared with our management team for immediate attention, and we will work on improving both responsiveness and overall service flow. We are, however, pleased that you found the service and food quality at the beach restaurant to your satisfaction. Concerning the food variety and quality in the main restaurant, your comments are well noted. While we aim to cater to a wide range of tastes, we continuously work on enhancing our culinary offerings, and your feedback will support us in these efforts. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and seamless experience. With best regards, Guest Relations