Das erste Zimmer hatte einen extrem starken Schimmelgeruch. Trotz sofortiger Reklamation, bedurfte es 2 Tage und weitere Gäste die bestätigten, dass dieses Zimmer ein ernstzunehmendes Problem hat!
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Dear Manuel Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Regards, Moraima Cayetano Social Media Hilton La Romana
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