Aus DeutschlandFrühstück, Mittag , Abendessen - wir hatten AI - morgens der Kaffee ungeniessbar . Organgensaft war zwar frisch gepresst hat aber seltsam geschmeckt, keine vernünftige Käseauswahl usw. Speisesaal laut und abends überfüllt , Holztische und Holzstühle ohne Auflagen.
- ZimmergrößeGut
- SchlafqualitätEher schlecht
- SauberkeitEher gut
Matratzen waren mir zu weich , ich hatte nach 2 Tagen Rückenschmerzen. Wifi war sehr schwach , teilw. nur 5 Mbps, TV Programmwahl nichts vernünftiges vorhanden. Das Cocoon Wasser schmeckte mir nicht , das aufbereitete Wasser hatte einen merkwürdigen Geschmack , anderes Wasser nicht verfügbar. Das freiliegende Bad , schön und gut aber morgens ein Anziehungspunkt für Käfer , Motten, Mücken. Wasserdruck schwach , Einstellung Warm / Kaltwasser schlecht . Duschkopf verkalkt. Wasser im Pool vor der Suite zu kalt und viel Dreck im Wasser. Den Local Ausflug für pro Kopf 45 $ kann man sich schenken, ein Rundgang durch ein muslimisches Dritte Welt Dorf. Vor der Villa am Strand gibt es zwei Liegen aber kein schattenspenden Schirm oder Palme. Das Prozedere mit einem Handtuch pro Gast absolut lächerlich.
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Dieter |
| Alter: | 66-70 |
| Bewertungen: | 54 |
Dear Dieter, Warm greetings from Cocoon Maldives by The Cocoon Collection! Thank you for sharing your feedback with us. We are grateful for your insights and regret that some aspects of your stay did not meet your expectations. We sincerely apologize for the discomfort you experienced with the mattress and understand how important a good night's rest is for a relaxing holiday. We also regret that you found the Wi-Fi and TV options unsatisfactory. We are working to ensure that our facilities meet the needs of all our guests, and we will look into improving both the internet speed and entertainment offerings. Regarding the water quality, we are sorry to hear that it didn’t meet your preferences, and we will review the water filtration system to ensure that it is providing the best possible quality for our guests. Additionally, we understand your concern regarding the insects and the weak water pressure, and we will take immediate steps to address these issues to provide a more comfortable experience for future guests. We appreciate your comments about the local excursion, and we are sorry that it didn’t provide the experience you were hoping for. We continuously strive to offer meaningful and enriching experiences, and your feedback will help us improve this offering. We are also grateful for your observations on the restaurant service and meal quality. We will review our offerings and make necessary adjustments to ensure that all meals meet the highest standards of taste and variety, and that the dining experience is comfortable and enjoyable for everyone. Your feedback is extremely valuable, and we will be addressing the points you’ve raised to further enhance our guest experience. We would love the opportunity to welcome you back and offer a stay that aligns more closely with your expectations. Thank you again for sharing your thoughts with us, and we wish you all the best. Warm regards, Abdulla Anish Executive Assistant Manager Cocoon Maldives
