Casa Cook El Gouna - Adults Only

Dear Steffi, Thank you for choosing our hotel for your vacation, and for taking your time to write a review. We are saddened to learn that you did not enjoy your stay, and would like to clarify a few aspects - we truly have a vegan menu, and moreover we are fully capable of providing certain items upon a guests request, in case there is anything needed in specific. If we only knew about your concerns, we could have had a chance to improve your experience. We are surely not using the term of "sustainability" for marketing purpose - it's a whole list of efforts that we are making, including and not limited to totally getting rid of plastic boxes and packaging, straws, cups - we are only using paper and other materials that could be recycled; all the waste from the hotel is being fully processed, nothing is being dumped around a corner; the drinking water is being filtered by certified equipment to even more minimize the use of plastic. We still hope you could give us another chance and pay us one more visit, so that we can make a different impression. Best regards, Guest Relations.