Capovaticano Resort Thalasso & Spa

Kindest Guest, Thank you for taking the time to tell us about your experience at the Capovaticano Resort Thalasso & Spa - MGallery by Sofitel. We are sorry that your stay with us did not meet your expectations. At MGallery, we strive to provide a superior service experience for every Customer; therefore your feedback is very important to us. We would like to take this opportunity, where you are still, to explain, another time, the issue. You can not book a number of windows in the room, but a room category whose arrangement, as you can well understand, varies depending on the location in the building. We trust you had certainly noticed, in fact, that the shape of the building is round, no room can be the same. The amount charged, which is, however, less than what you wrote, it is exactly, nothing more, nothing less, of the difference of the second adult. No additional or extra taxes for the child. Apparently you did not read our immediate answer to your review, while you were still in the Hotel; at the check-out you appeared satisfied, and we remember your comment, concerning everything went all right. We anyway appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The Management