Berjaya Praslin Resort

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us. We are genuinely sorry to hear that your experience at the reception did not make you feel comfortable, especially due to the language barrier. This is certainly not the impression we want to leave, and we sincerely apologize if you felt unwelcome or like an inconvenience at any time. Your comments have been noted and will be shared with our front office team so we can improve how we support and communicate with guests who do not speak English fluently. We are pleased to know that you found our housekeeping and breakfast service teams friendly and that the room was clean. At the same time, we regret that the breakfast did not meet your expectations in terms of variety and freshness, and that the overall condition of the hotel felt dated to you. Your feedback is important and helps us identify areas where improvements are needed. Thank you once again for your honest review. We truly appreciate it and hope that, should you decide to visit Praslin again in the future, you will give us another opportunity to provide you with a more comfortable and positive experience. Kind regards,