Amwaj Rotana Jumeirah Beach Residence

Dear Mr. Christian, Warm greetings from Amwaj Rotana Jumeirah Beach! Thank you for sharing such a thoughtful and detailed review of your recent stay with us. We’re truly pleased to know that you enjoyed our location on Jumeirah Beach, found the lobby inviting, and appreciated the cleanliness, friendly atmosphere, and excellent service provided by our team. It's also wonderful to hear that you had a great dining experience at our Italian and Asian specialty restaurants—we’ll be sure to pass your compliments along to the culinary teams. That said, we’ve carefully noted your comments regarding the reliability of housekeeping during your stay. Timely room servicing is a fundamental part of guest comfort, and we fully understand how inconvenient it is to return from the pool and find the room unattended despite your clear signage. This is being addressed internally with the housekeeping leadership team to ensure stronger follow-through and consistency in our service delivery. Additionally, your feedback regarding the condition of the pool has been taken into consideration. We recognize the importance of maintaining our facilities to the highest standard, and this point has been added to our ongoing maintenance review for further evaluation and action. Thank you once again for your valuable input. It’s guests like you who help us identify areas for improvement while also encouraging our team with your kind recognition. We hope to have the opportunity to welcome you back and provide an even more seamless experience. Warm regards, Hossam Kamal General Manager