Amwaj Rotana Jumeirah Beach Residence

Dear Mr. Knobloch, Warm greetings from Amwaj Rotana Jumeirah Beach! Thank you for taking the time to share your thoughts following your recent stay with us. We're pleased to hear that you experienced exceptional service, particularly from our housekeeping team. Your recognition of Yousuf’s efforts has been shared with him and the wider team—it’s always rewarding to see our colleagues acknowledged for their dedication. We’ve also taken note of your observations regarding the pool area and general atmosphere. Your comments around pool usage, guest behavior, and the presence of smoking in shared spaces highlight areas where we continue to place strong focus on guest comfort and facility standards. Feedback such as yours supports our ongoing efforts to maintain a clean, respectful, and enjoyable environment for all guests. Regarding the external noise during the evening hours, we understand how city dynamics can sometimes impact the serenity of a stay. While the surrounding activity is outside our direct scope, our team is always ready to assist with room adjustments or other measures that enhance rest and comfort. Following your brief conversation with our Front Desk Manager, Saif, prior your departure, and hearing your feedback, I am pleased to confirm the offer for future arrangements including a discounted rate, complimentary upgrade to a front sea view room, and an enhanced meal plan. Please feel free to directly contact us for any upcoming visits. We look forward to welcoming you back and ensuring a stay that aligns fully with your expectations. Warm regards, Hossam Kamal General Manager