Alexandros Palace

Hello and thank you for taking the time to review our property. We are sorry you had a less than favourable experience, despite our best efforts to ensure a great holiday experience for all our guests. Please refer to the individual points below: Regarding entertainment, due to restrictions imposed by the pandemic, we kept it limited and low key and a few of our hotel departments also remained closed for the same reason throughout the season. Regarding the food, while we do offer several options for vegans, gluten-free and strictly vegan options are only available upon request, as stated on our website. The Chef can prepare meals for you upon request based on your dietary needs with prior arrangements. All our food is freshly prepared on the day, including bread from the local bakery, pizzas, pitas etc. Our mini croissants could be the only baked goods that are frozen, but that is usually the case in hotels and elsewhere. We are taking customer reviews seriously and we will be addressing the issue reported about our staff, thank you for pointing it out and sorry our service did not live up to your expectations. We are renovating parts of our property annually, so thank you for noting what could have been better during your stay. Kind regards The Management