Mandatory facemask and hand gloves where practicable.
Temperature check for everyone entering the building
A face mask is mandatory for staff who have direct contact with guests including Kitchen and Restaurants.
Safe distancing is mandatory
The meeting is to be done virtually whenever possible.
Hotel Entrance should have contactless screening points for guests, Visitors, and contractors.
Only customers with booking confirmation or online prepaid vouchers are allowed and must wear masks at all times. No one should roam around in the lobby unless for check-in and check-out ONLY.
2-meter distance between guest – Safe Distance Sticker placed in front of the Front Desk Area
Mandatory Health Declaration Form to be filled and provided by the guest (Only for COVID-19 specification declaration)
The form should be available 24/7 at the Reception Desk.
To be completed by the guest and kept along with the Registration file.
Guest information to be kept confidential.
A minimum gap of 24 hours between check-out and check-in room. Basically, the room cannot be given to the new guest if it is less than 24 hours gap from the previous departed guest. And 72 hours if the room was occupied by a guest with a suspected case.
Housekeeping to change the status to VCIS (Vacant Clean Sanitized) only after being cleaned and sanitized and minimum after 24 hours from the checkout time of the previous guest.
Maximum 30% from the total capacity. Notification to be placed in front of the Elevator Door notifying the maximum capacity.
Lobby & Toilet:
To be sanitized minimum one in every hour. (MINIMUM) with cleaning checklist evidence to be available.
Table setting 2-meter distance between each other
Capacity should max 30% from the total capacity
No buffet to be served
Walk-in is allowed IF the capacity is still within the permitted capacity
Housekeeping Room Cleaning Service:
Maximum only 2 persons in the room per cleaning.
Guests must be outside during the cleaning process. For the hotel Apartment (guest may stay in the bedroom while HK is cleaning the living room and vice versa). For a regular standard room, guests will be advised to notify Housekeeping when is the cleaning service for the room. This time guests should not be in the room.
Room to be disinfected as per DMHS (Dubai Municipality Health & Safety)
Delivery and pick up ONLY outside of the room.
Highly recommended to use disposable cutleries whenever possible
MINIBAR: To be removed