Minos Palace Hotel & Suites - Adults only

Informationen des Hoteliers zu Corona-Maßnahmen

Update: 2021-05-27

Inspired by our motto “Because we care”, we are committed to offering you a relaxing, carefree stay with us, while taking all the necessary preventative measures to ensure your safety during your vacation with us.

Aligned with the World Health Organization, the Hellenic National health organization and the European commission guidelines we assembled a team of medics, engineers, and chemists who in collaboration with TUV Nord Group a worldwide inspection, certification and training organization, Diversey Inc. hygiene company, and based on our risk assessment have designed the bluegr Health Protocols as a response to Covid-19.

A Safe experience by the sea

Minos Palace hotel & suites, a member of the bluegr Hotels & Resorts, is ideally located on a private peninsula in Agios Nikolaos, Crete covering an area of 55.000 square meters. With less than 20% building footprint, all our common areas emanate a high sense of privacy and seclusion. The ideal destination for a carefree, adults only vacation this summer.

Our people
All Staff members are educated in depth by our team of experts and have unlimited access to personal protective equipment accordingly. Our training programs include:

Medical Training

Identification of symptoms, sources, and modes of transmission.
Infection prevention and control
Correct use of personal protective equipment
Hygiene Training

Infection Prevention
Systematic Cleaning & Disinfection
Proper linen handling
Sustainability practices
Operational Training

Suspected case management plan
Compliance with Bluegr Health Protocols BGRCOV2020
Guest service and communication
Staff locker rooms, restaurants and facilities are re-arranged to ensure safe spacing. Staff member follow an individual temperature measurement daily schedule. Our responsible culture focused on health, safety and wellbeing will allow us to deliver exceptional services to you.

Hygiene
Being certified with H.A.C.C.P and ISO 14001 our cleaning and food safety procedures have always been complied with the highest international standards. Our processes have been meticulously evaluated and adapted to the new situation.

A complete customized cleaning and disinfection program designed for bluegr Hotels & Resorts by Diversey Inc. is established and executed to all hotel facilities.

According to ECDC and scientific research against different coronaviruses, effective disinfecting products containing Quaternary Ammonium biocides such as Alkyl Dimethyl Benzyl Ammonium Chloride (Benzalkonium chloride, ADBAC) and Didecyl Dimethyl Alkonium Chloride (DDAC) provided by Diversey Inc, have been introduced to all cleaning processes at guest rooms, public areas, kitchen areas and offices. All high touched surfaces and items are identified in common areas and are thoroughly cleaned and disinfected every 60 minutes by our experienced cleaning staff who are always present. Steam cleaners are available in all stations for our team to properly disinfect all fabric surfaces. Guest luggage’s are disinfected by our bell staff upon arrival and are transferred straight to guest rooms. Touch free sanitizing stations are set to lobbies, restaurants, bars, public WCs, corridors, pool, and beach facilities.

24/7
Our reception areas are equipped with all protective equipment ensuring safe spacing and transactions from arrival to departure. Contactless Mobile or tablet check in and fast check out are available. If preregistration is not used, fast check in procedure takes place in outdoor lobby areas. All information regarding the hotel, outlets operating hours, safety policies and self-protection guidelines are provided digitally to every guest. Flexible check in and check out policies are introduced to ensure comfort and safety. Reception desk and equipment are disinfected after every guest interaction. Floor safe spacing signage is introduced. Our people are taking all the personal protective measures. As always, our people can be reached through our mobile app on a 24/7 basis to assist you with all your requests.

Contactless experience
Our mobile technology is updated offering contactless options. Registration check in and check out, restaurant reservations, food and drink orders, room service, housekeeping appointments, amenities selection, digital information and instructions are some of the features provided via our app and digital channels.

Living spaces
The unique layout of Minos Palace hotel & suites offers individual accommodation units which blend with the Cretan landscape, providing exclusivity and safe spacing, accessible through outdoor pathways located among herbal gardens and the coastline.

Every guest room is left vacant for at least 4 hours after every departure and are naturally ventilated. Cleaning process is separated in three stages –cleaning -disinfection -set up according to Diversey Inc. cleaning program. All linens are washed at >70 ⁰C and steam ironed at 180 ⁰C. Fabric surfaces are disinfected with steam cleaners at >80 ⁰C. All guest rooms are equipped with wooden shutters which allow fresh air to flow naturally.

A protective equipment welcome kit is provided in every room upon arrival, this includes sanitizing gel, disinfection wipes, and face masks. Additional protective equipment and all non-essential amenities are available, free of charge, upon request. Mini bars operate on ala carte basis and items can be ordered via app or room service, delivered in shield packages. Decorative items are removed from guest rooms. Housekeeping service can be arranged by appointment.

Gastronomy
Our restaurants and bars offer outdoor siting as all are designed with spacious open-air verandas and sitting areas overlooking our gardens and Mirabello sea. To maintain safe spacing all tables are set with a 2-meter distance among them. Although the size of our restaurants allows them not to be crowded at any time, we have extended our operating hours by 30 minutes for breakfast and dinner so guest can have a stress-free culinary experience.

Floor safe spacing signage is introduced. Staff members wear cloves and face protection. Staff uniforms and table clothes are washed at >70 ⁰C and steam ironed at 180 ⁰C. All tables and surface are disinfected after every use. Guests are gently reminded to use sanitizing gel upon entering the restaurant and to wash their hands before and after every meal. Our menus and wine lists are available through our app and by QR codes displayed in every table and service is provided with minimum contact. For guest who wish to dine in the privacy of their open-air veranda, Room Service charge is not applied and the Half Board allowance can be used.

Beach
The unique beachfront locations of our hotels offer several access points to the sea, from coastal decks to our sandy beach making beach experience safe and comfortable. According to the guidelines of the Ministry of Health umbrellas are set at 4 meters distance between them. All sun loungers have a minimum distance of 2 meters and are disinfected daily and after every use. Individual beach and pool towels are provided to all guests using the beach facilities.

Pool
Pools access is controlled with the principle of 1 guest per 5m² water surface so safe spacing is maintained. Sun beds are set a minimum distance of 2 meters among them and are disinfected daily and after every use. Individual pool towels are provided to all guests using the pool facilities. Our water safety plan is in place and audited 4 times a day by our trained staff in collaboration with our partnered Chemist laboratory Agrolab RDS a member of Tentamus Company. Actions are aligned with the instructions of the Ministry of Health and ECDC. A Lifeguard is on duty during operating hours.

Gym and Sports activities
Our gym and tennis courts are available by appointment which can be easily booked via our app. Equipment and facilities are cleaned and disinfected after every use by our experience’s housekeeping team. Sanitizing gel, wipes and gloves are available for guest use. Yoga classes are performed outdoor among our gardens or by the sea and mats are placed at a 2 meters distance. Water sport centres are on site following all necessary precaution measures and are aligned with the Bluegr protocol.

Spa
Cleaning procedures and disinfecting procedures are enhanced in all SPA areas. Therapy booths are disinfected with hospital grade materials and single use bed covers are changed after every session. A protective panel has been installed to reception desk and sanitizing gel is provided. Towels are changed in front of the guest prior each session. All towels as well as staff uniforms are cleaned at a temperature of >70⁰C and ironed at 180⁰C. Staff members wear appropriate protective equipment mask, shoe cover, gloves and are performing excellent hand hygiene before and after each session. All utensils are sterilized after use. Guest are kindly requested to wash their hands prior entering the SPA area and are provided with single use slippers and a mask which is necessary to wear during the entire session. Wellness drinks are provided in single use ECO glasses.

Private Transfer
Our partnered transfer company is certified with ISO 9001. New capacity limits are introduced according to Ministry of Health. Private cars have a maximum capacity of 2 related adults (+2 children). For every additional adults Mini Vans are used accordingly. The maximum capacity of a Mini Van is set at the 50% of the normal capacity. Sanitizing gel is provided by the driver who wears the appropriate PPE (mask and gloves). High touched surfaces are disinfected, and all the doors remain open, so the car/van are naturally ventilated after every transfer. A/C is constantly fed with fresh air. Cars and vans are deeply disinfected with electrostatic sprayers at the end of the night shift and are left to naturally ventilate till next morning.