All Staff members are educated in depth by our team of experts and have unlimited access to personal protective equipment accordingly. Our training programs include:
Identification of symptoms, sources, and modes of transmission.
Infection prevention and control
Correct use of personal protective equipment
Systematic Cleaning & Disinfection
Proper linen handling
Suspected case management plan
Compliance with Bluegr Health Protocols BGRCOV2020
Guest service and communication
Staff locker rooms, restaurants and facilities are re-arranged to ensure safe spacing. Staff member follow an individual temperature measurement daily schedule. Our responsible culture focused on health, safety and wellbeing will allow us to deliver exceptional services to you.
Being certified with H.A.C.C.P and ISO 14001 our cleaning and food safety procedures have always been complied with the highest international standards. Our processes have been meticulously evaluated and adapted to the new situation.
A complete customized cleaning and disinfection program designed for bluegr Hotels & Resorts by Diversey Inc. is established and executed to all hotel facilities.
According to ECDC and scientific research against different coronaviruses, effective disinfecting products containing Quaternary Ammonium biocides such as Alkyl Dimethyl Benzyl Ammonium Chloride (Benzalkonium chloride, ADBAC) and Didecyl Dimethyl Alkonium Chloride (DDAC) provided by Diversey Inc, have been introduced to all cleaning processes at guest rooms, public areas, kitchen areas and offices. All high touched surfaces and items are identified in common areas and are thoroughly cleaned and disinfected every 60 minutes by our experienced cleaning staff who are always present. Steam cleaners are available in all stations for our team to properly disinfect all fabric surfaces. Guest luggage’s are disinfected by our bell staff upon arrival and are transferred straight to guest rooms. Touch free sanitizing stations are set to lobbies, restaurants, bars, public WCs, corridors, pool, and beach facilities.
Our partners, the consortium of Be Safer P.C. & Agrolab RDS a member of Tentamus Company implement in our hotels the specialized laboratory protocol TAPP (Tourism Analysis Package Pro) which was enriched with innovative laboratory methods of SARS-CoV-2 detection (Covid-19), detecting a possible presence of the virus on any surface even with very low detection limits, in guestrooms, in lobby and public hotel areas. These lab analyses are conducted according to the approved sampling plan.
The architectural design of our buildings and indoor areas, always allow sun and fresh air to naturally circulate. Appropriate maintenance and filter disinfection plan is set for all A/C and ventilation systems which operate with outdoor condensing units and are constantly fed with fresh air aligned with the guidelines of the Ministry of Health. Our signage and instructions will kindly remind you how to properly protect yourself by applying hygiene measures, keep safe distances and raise your awareness to all protective policies designed for you.
We would like kindly to ask for your contribution to the above measures, as this is the key to success.
Our reception areas are equipped with all protective equipment ensuring safe spacing and transactions from arrival to departure. Contactless Mobile or tablet check in and fast check out are available. If preregistration is not used, fast check in procedure takes place in outdoor lobby areas. All information regarding the hotel, outlets operating hours, safety policies and self-protection guidelines are provided digitally to every guest. Flexible check in and check out policies are introduced to ensure comfort and safety. Reception desk and equipment are disinfected after every guest interaction. Floor safe spacing signage is introduced. Our people are taking all the personal protective measures. As always, our people can be reached through our mobile app on a 24/7 basis to assist you with all your requests.
Our mobile technology is updated offering contactless options. Registration check in and check out, restaurant reservations, food and drink orders, room service, housekeeping appointments, amenities selection, digital information and instructions are some of the features provided via our app and digital channels.
Every guest room is left vacant for at least 24 hours after every departure. Cleaning process is separated in three stages -cleaning -disinfection -set up according to Diversey Inc. cleaning program. All linens are washed at >70 ⁰C and steam ironed at 180 ⁰C. Fabric surfaces are disinfected with steam cleaners at >80 ⁰C. All guest rooms are equipped with wooden shutters which allow fresh air to flow naturally. Housekeeping service is provided every two days during guest stay or upon request.
A personal protective equipment kit is provided in every room upon arrival, this includes sanitizing gel, disinfection wipes, and face masks. All non-essential high touched items are available, free of charge, upon request. Mini bars operate on a la carte basis and items can be ordered via app or room service, delivered in shield packages. Housekeeping service can be arranged by appointment.
Our restaurants and bars offer outdoor siting as all are designed with spacious open-air verandas and sitting areas overlooking our gardens and, or the Mirabello sea. To maintain safe spacing all tables are set with a 2-meter distance among them. Although the size of our restaurants allows them not to be crowded at any time, we have extended our operating hours by 45 minutes for breakfast and dinner so guest can have a stress-free culinary experience. All day a ’la carte restaurants are available in each hotel and guests can enjoy their lunch or dinner at any time convenient to them. Our pool and beach bars offer grab n’ go meals during their operation. Drinks are served with individual portioned complimentary bar snacks. Room food delivery service is introduced so guests can dine in the privacy of their room.
Our culinary team leaded by our multi- awarded Executive Chef Yiannis Baxevanis have designed exclusively for our hotels the concept of ‘’ Greek Breakfast table’’. Traditional Greek breakfast delicacies are served straight to the table once sited, in addition the ‘’Greek Breakfast table’’ is complimented with a’ la carte items. Set menus capturing different taste palettes and dietary requirements are designed for dinner. To accommodate all needs buffets may partially be introduced by following all hygiene and safety measures. Items will be individually portioned and served by our experienced staff members wearing protective gear, so nothing is touched by guests.
Floor safe spacing signage is introduced. Our staff members wear cloves and face protection. Staff uniforms and table clothes are washed at >70 ⁰C and steam ironed at 180 ⁰C. All tables and surface are disinfected after every use. Guests are gently reminded to use sanitizing gel upon entering the restaurant and to wash their hands before and after every meal. Our menus and wine lists are available through our app and by QR codes displayed in every table or single use menus. Service is provided with minimum contact.
Being a leading member of the ‘’We do Local’’ initiative all menus are designed with the use of fresh and local ingredients supporting the community and small producers. Our food safety system is Certified with H.A.C.C.P. a systematic approach to the identification, evaluation, and control of food safety hazards including supply chain, food production and service.
The unique beachfront locations of our hotels offer several access points to the sea, from coastal decks to our sandy beach making beach experience safe and comfortable. According to the guidelines of the Ministry of Health umbrellas are set at 4 meters distance between them. All sun loungers have a minimum distance of 2 meters and are disinfected daily and after every use. Individual beach and pool towels are provided to all guests using the beach facilities.
Pools access is controlled with the principle of 1 guest per 5m² water surface so safe spacing is maintained. Sun beds are set a minimum distance of 2 meters among them and are disinfected daily and after every use. Individual pool towels are provided to all guests using the pool facilities. Our water safety plan is in place and audited 4 times a day by our trained staff in collaboration with our partnered Chemist laboratory Agrolab RDS a member of Tentamus Company. Actions are aligned with the instructions of the Ministry of Health and ECDC. A Lifeguard is on duty during operati