Village Heights Resort

Dear Florian, Thank you for taking the time to share your feedback following your recent stay with us. We value all guest comments as they help us improve our services. Please allow me to address the points you raised: Towel change – Our hotel follows a written environmental policy regarding towel replacement. To have towels changed, we kindly ask guests to place them either in the bathtub or on the floor. This ensures clarity and helps us avoid unnecessary waste, in line with our sustainability commitments. Bills after orders – The receipts presented at the table are not intended to request tips. They are issued strictly in compliance with Greek fiscal law, which requires a receipt for every transaction, even when the amount is zero. Excursion to Spinalonga – I am sorry to hear of your disappointment with this excursion. However, this tour was booked directly through your travel agent (TUI), not the hotel. While we facilitate the pickup point, the arrangements, transportation, and pricing are managed solely by the tour provider. Mosquitoes and wasps – We understand they can be unpleasant and we use approved methods to mitigate them, always prioritizing guest safety and environmental responsibility. We regret that certain aspects did not meet your expectations but are pleased you found other elements of your stay to be satisfactory. With kind regards, Pavlos Badouvakis General Manager