Vermüllte Zimmer, unfreundliches Personal. Trotz All-inclusiv heißt es bei fast allem "Sie müssen bezahlen!" Nicht einmal Wasser fürs Zähne putzen wird nicht ausgehändogt, Wasserkocher muss noch bezahlt werden! Einfach nur Scheiße!!
Beliebte Aktivitäten
- Sonstiges
Dear Guest, Thank you for taking the time to feed back to us about your stay. I am sorry that you feel that we did not meet your expectations on this occasion. We do not believe the situations you describe are typical of our guest experience but I have passed your comments on to my department managers and, rest assured, we will investigate the matter thoroughly and take any action required. In the meantime, we’d like to thank you for bringing these issues to our attention to allow us to further improve our customer experience Kind regards, Grand Hotel Team.
